Terms of service
Effective Date: June 12, 2026
1. Introduction
Welcome to Tacray.com, operated by Tacray, a business based in Yangjiang City, Guangdong Province, China ("we", "our", "us"). By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our site.
If you do not agree with these Terms, please do not use our website or place an order.
2. Eligibility
By using this website, you confirm that you are at least 18 years of age, or of legal age to form a binding contract in your jurisdiction. You also confirm that you are legally permitted to purchase and possess the products you order, including knives and bladed tools, under the laws of your country, state, or region.
Tacray sells products internationally. It is your sole responsibility to verify that the products you purchase are lawful to import, own, and carry in your jurisdiction. Tacray assumes no liability for orders placed in violation of local laws.
3. Products & Product Descriptions
We make every effort to display our products accurately. However, colours may vary slightly depending on your screen settings, and product specifications are subject to change without prior notice.
All Tacray knives and bladed tools are designed for lawful everyday carry, outdoor, and collector use. They are sold to adults for legal purposes only. By purchasing a knife or bladed tool from Tacray, you confirm that you will use it lawfully and responsibly and in compliance with all applicable local laws and regulations.
Tacray is not liable for any injury, damage, or legal consequence arising from misuse, unlawful possession, or improper handling of any product purchased from our store.
4. Pricing & Orders
Prices: All prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors and cancel orders placed at an incorrect price, with a full refund issued.
Order acceptance: Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, stock errors, or legal restrictions in the destination country.
Taxes and duties: Prices do not include customs duties, import taxes, or VAT that may be levied by your destination country. These are your responsibility.
5. Payment
All payments are processed by third-party payment providers (Shopify Payments, PayPal). By placing an order, you authorise the applicable charge to your selected payment method. We do not store your payment card details.
6. Shipping & Delivery
Please refer to our Shipping Policy (tacray.com/policies/shipping-policy) for full details on processing times, delivery estimates, customs, and lost or damaged shipments.
7. Returns & Refunds
Please refer to our Refund & Return Policy (tacray.com/policies/refund-policy) for full details, including the EU right of withdrawal.
8. Intellectual Property
All content on this website — including text, images, product photography, logos, and design — is the property of Tacray or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or use any content without our prior written consent.
9. User Accounts
Account responsibility: If you create an account, you are responsible for maintaining the security of your login credentials and for all activity under your account.
Prohibited conduct: You agree not to use our website for any unlawful purpose, to transmit harmful or fraudulent content, or to interfere with the operation of the website.
10. Disclaimers
Our website and products are provided on an "as is" basis. We make no warranties, express or implied, regarding the accuracy of product information or the uninterrupted availability of our website.
Important: Nothing in these Terms limits or excludes any statutory rights you may have as a consumer under the laws of your country. In particular, EU consumers retain all rights granted under EU consumer protection law regardless of any conflicting clause in these Terms.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Tacray shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this website or our products.
Where liability cannot be excluded by law (including under mandatory consumer protection rules), our total liability to you shall not exceed the amount you paid for the product giving rise to the claim.
12. Governing Law
These Terms are governed by the laws of the People's Republic of China.
EU customers: Regardless of the above, if you are a consumer located in the European Union, you also benefit from the mandatory consumer protection provisions of your country of residence. Nothing in these Terms is intended to limit those rights.
13. Modifications
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
14. Contact
Email: service@tacray.com
Address: 2/F, Building B5, Yaojun Logistics Park, Yudong 3rd Road, Yangdong District, Yangjiang City, Guangdong Province, China